Privacy Policy for ChatHive AI
Effective Date: 9th February 2025
At ChatHive AI, your privacy is paramount. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using ChatHive AI (the "Service"), you agree to the practices described in this Policy. If you do not agree with these practices, please do not use the Service.
1. Information We Collect
1.1 Personal Information
- Account Information: When you register for an account, we may collect your name, email address, and other contact details.
- Communications: When you interact with ChatHive AI, including any text, file uploads, or other inputs, this information is collected to facilitate and enhance your experience.
1.2 Usage Data
- Log Data: We automatically collect information such as your IP address, browser type, operating system, referring URLs, and the dates/times of access.
- Interaction Data: Details about how you use the Service (e.g., pages visited, features used, and interactions with the AI) may be recorded to improve the Service.
- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience, analyze usage trends, and administer the Service. For more details, please refer to our Cookie Policy (if applicable).
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain ChatHive AI.
- Improve, personalize, and enhance your experience.
- Understand and analyze how you use our Service.
- Develop new products, services, features, and functionality.
- Communicate with you, including for customer support and updates about our Service.
- Monitor and secure the Service and to prevent fraud or other criminal activities.
3. Sharing Your Information
We do not sell your personal information. We may share your data in the following circumstances:
- With Service Providers: We may share information with third-party vendors who assist in operating our Service (e.g., hosting providers, analytics services), under strict confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law, in response to legal processes, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to help protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure storage, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to safeguard your information, we cannot guarantee its complete security.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set forth in this Privacy Policy or as required by law. When data is no longer needed, we will take reasonable steps to securely delete or anonymize it.
6. Sensitive Files Processing
Some files you upload to ChatHive AI may contain sensitive or proprietary information. These sensitive files are:
- Processed Exclusively on Our Machines: All sensitive files are handled solely by our internal systems, ensuring they remain within our secure infrastructure.
- Stored Securely: We store these files only on our controlled machines, which are protected by robust security measures including physical security, encryption at rest, and strict access controls.
- Subject to Enhanced Safeguards: Additional measures such as regular security monitoring and access audits are applied to ensure the confidentiality and integrity of your sensitive files.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal information.
- Correct any inaccurate or incomplete information.
- Request the deletion of your personal data.
- Object to or restrict the processing of your data.
- Withdraw consent at any time if processing is based on your consent.
To exercise these rights, please contact us at [email protected].
8. Third-Party Links and Integrations
Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third parties before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this document and notify you, as appropriate, either through the Service or via other communication channels. Your continued use of ChatHive AI following any changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
By using ChatHive AI, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.